Hateful Conduct

Policy rationale

We believe that people use their voice and connect more freely when they don't feel attacked on the basis of who they are. That is why we don't allow hateful conduct on Just Jolly.

We define hateful conduct as direct attacks against people – rather than concepts or institutions – on the basis of what we call protected characteristics (PCs): race, ethnicity, national origin, disability, religious affiliation, caste, sexual orientation, sex, gender identity and serious disease. Additionally, we consider age a protected characteristic when referenced along with another protected characteristic. We also protect refugees, migrants, immigrants and asylum seekers from the most severe attacks (Tier 1 below), though we do allow commentary on and criticism of immigration policies. Similarly, we provide some protections for non-protected characteristics, such as occupation, when they are referenced along with a protected characteristic. Sometimes, based on local nuance, we consider certain words or phrases as frequently used proxies for protected characteristics.

We remove dehumanising speech, allegations of serious immorality or criminality, and slurs. We also remove harmful stereotypes, which we define as dehumanising comparisons that have historically been used to attack, intimidate or exclude specific groups, and that are often linked with offline violence. Finally, we remove serious insults, expressions of contempt or disgust, swearing and calls for exclusion or segregation when targeting people based on protected characteristics. We separate this speech into two tiers of severity, described below.

We recognise that people sometimes share content that includes slurs or someone else's speech in order to condemn the speech or report on it. In other cases, speech, including slurs, that might otherwise violate our standards is used self-referentially or in an empowering way. We allow this type of speech where the speaker's intention is clear. Where intention is unclear, we may remove content.

People sometimes use sex- or gender-exclusive language when discussing access to spaces often limited by sex or gender, such as access to bathrooms, specific schools, specific military, law enforcement or teaching roles, and health or support groups. Other times, they call for exclusion or use insulting language in the context of discussing political or religious topics, such as when discussing transgender rights, immigration or homosexuality. Finally, sometimes people curse at a gender in the context of a romantic break-up. Our policies are designed to allow room for these types of speech.

Do not post:

Tier 1

Content targeting a person or group of people (except groups described as having carried out violent or sexual crimes or representing less than half of a group) on the basis of their aforementioned protected characteristic(s) or immigration status in written or visual form with:

• Dehumanising speech in the form of comparisons to or generalisations about animals, pathogens or other sub-human life forms, including:

• Insects (including, but not limited to, cockroaches, locusts)

• Animals in general or specific types of animals that are culturally perceived as inferior (including, but not limited to, Black people and apes or ape-like creatures; Jewish people and rats; Muslim people and pigs; Mexican people and worms)

• Bacteria, viruses or microbes

• Subhumanity (including, but not limited to: savages, devils, monsters)

• Allegations of serious immorality and criminality:

• Sexual predators and paedophiles (including, but not limited to: Muslim people having sex with goats or pigs)

• Violent criminals (including but not limited to: terrorists, murderers)

• Calls and hopes for the following harms (serious or specific threats and calls for violence are addressed under our Violence and Incitement policy):

• Contracting a disease

• Experiencing a natural disaster

• Self-injury or suicide

• Death without a perpetrator or method

• Accidents and other physical harms caused either by no perpetrator or by a deity

• Harmful stereotypes historically linked to intimidation or violence, such as Blackface; Holocaust denial; claims that Jewish people control financial, political or media institutions; references to Dalits as menial laborers; and comparing Black people to farm equipment.

• Mocking the concept, events or victims of hate crimes even if no real person is depicted in an image.

• Mocking people for having or experiencing a disease.

• Content that describes or negatively targets people with slurs. Slurs are defined as words that inherently create an atmosphere of exclusion and intimidation against people on the basis of a protected characteristic, often because these words are tied to historical discrimination, oppression and violence.

Tier 2

Content targeting a person or group of people on the basis of their protected characteristic(s) (in written or visual form) with:

• Calls or support for exclusion or segregation or statements of intent to exclude or segregate, defined as:

• General exclusion, which means calling for general exclusion or segregation, such as "No X allowed!"

• Political exclusion, which means denying the right to political participation or arguing for incarceration or denial of political rights.

• Economic exclusion, which means denying access to economic entitlements and limiting participation in the labour market. We do allow content arguing for gender-based limitations of military, law enforcement and teaching jobs. We also allow the same content based on sexual orientation, when the content is based on religious beliefs.

• Social exclusion, which means things like denying access to spaces (physical and online) and social services, except for sex or gender-based exclusion from spaces commonly limited by sex or gender, such as bathrooms, sports and sports leagues, health and support groups, and specific schools.

• Insults, including those about:

• Character, including but not limited to allegations of cowardice, dishonesty, basic criminality and sexual promiscuity or other sexual immorality.

• Mental characteristics, including, but not limited to, allegations of stupidity, intellectual capacity and mental illness, and unsupported comparisons between PC groups on the basis of inherent intellectual capacity. We do allow allegations of mental illness or abnormality when based on gender or sexual orientation, given political and religious discourse about transgenderism and homosexuality and common non-serious usage of words such as "weird".

• Other areas, including, but not limited to, allegations of worthlessness, uselessness, ugliness, dirtiness.

• Expressions that suggest the target causes sickness, including, but not limited to, "make me vomit".

• Targeted cursing, except certain gender-based cursing in a romantic break-up context, defined as:

• Targeted use of "fuck" or variations of "fuck" with intent to insult, such as "Fuck the [Protected Characteristic]!"

• Terms or phrases calling for engagement in sexual activity, or contact with genitalia, anus, faeces or urine, including, but not limited to, suck my dick, kiss my ass, eat shit.

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

• Content explicitly providing or offering to provide products or services that aim to change people's sexual orientation or gender identity.

• Content attacking concepts, institutions, ideas, practices or beliefs associated with protected characteristics, which are likely to contribute to imminent physical harm, intimidation or discrimination against the people associated with that protected characteristic. Just Jolly looks at a range of signs to determine whether there is a threat of harm in the content. These include, but are not limited to, content that could incite imminent violence or intimidation; whether there is a period of heightened tension such as an election or ongoing conflict; and whether there is a recent history of violence against the targeted protected group. In some cases, we may also consider whether the speaker is a public figure or occupies a position of authority.

In certain cases, we will allow content that may otherwise violate the Community Standards when it is determined that the content is satirical. Content will only be allowed if the violating elements of the content are being satirised or attributed to something or someone else in order to mock or criticise them.

Note: If you are a European Union user and are seeing content that you believe violates hate speech laws within your country, you can submit a legal removal request to Just Jolly.