Exporting Content into Help Center

Help people by exporting content to Help Center from a CSV (comma-separated value) file. 

This feature can be particularly helpful if you already have all your information stored in a spreadsheet, or if you want to export your content, make changes to it in a spreadsheet application, and then export or submit it using this form. 

Preparing your CSV file for upload

When exporting to Help Center, make sure to include every field and value that you want your collection to have after the export. If you do not map an existing collection field to a column in your file, every value in the existing field is erased. This does not apply to system fields such as the ID, Created Date, Updated Date, Owner, or dynamic page links. 

You can export your existing collection first, to make sure that the data you want to work with and submit later contains all the relevant fields and values. 

Prepare your CSV file according to the following guidelines:

• The first row of your file represents the header. Each column of the first row is exported as a field in your file. 

• The remaining rows are exported as items in your file. Each cell value is exported as content within your fields. 

• The file must use commas as the delimiter between fields.

• The file size cannot be larger than 1 GB. 

• The file cannot have more than 50,000 items. If you need to export more items, save them in separate CSV files and submit them one by one. 

• The file cannot have more than 1,000 total fields.

Other factors to consider when preparing your file:

• Your CSV file's name doesn't necessarily need to match Help Center name.

• If your file includes non-Latin characters, ensure that your CSV file is encoded in UTF-8. 

Rules and limitations of different field types:

Help Center's collections can store different types of content in each field type. The content is not validated when you export, so make sure to match the content to the correct field types. 

Exporting content from your CSV file

Now that your CSV file is prepared, go to the relevant collection to export it. For each column, you can choose whether to import it as a new field or to replace an existing field. By default, columns that have the same names or keys as existing fields in your collection are mapped together.

Exporting a CSV file overrides the values in your existing collection:

• If you do not map a column to an existing field, all the values in the field will be erased when the export is complete. This does not apply to system fields such as the ID, Created Date, Updated Date, or dynamic page links. 

• If you uncheck a column to prevent it from being exported, and your collection has a field with the same name, the values in the existing field will be erased unless you map another column to the existing field. This behavior does not apply to system fields.